FREE Express Shipping for Order Over $99
Delivery Time = Handling Time + Shipping Time (+ any holidays)
Most online orders may take up to 2-4 days to process before shipping from our warehouse (Exclude Weekends).
Shipping time depends on the shipping methods you choose:
Due to the COVID-19's outbreak and fewer flights available, we have no ability to control the delivery time of each order, some orders may take longer than expected.
It will take 7-12 business days for delivery depends on your location.
It will take 12-20 business days for delivery depends on your location.
We could ship to most countries except Cuba, Iran, Syria, North Korea and the Crimea Region of Ukraine.
Has my order been dispatched yet?
Most orders are generally dispatched within 24 hrs (Excludes Weekend) but may up to 72hrs, sometimes longer. You will receive a dispatched email when your order has been dispatched, please check your SPAM/Junk box just in case it slips in there. If you cannot find your dispatch email, contact us at firstname.lastname@example.org and we can give you real-time information on whether your order has been dispatched or not. It always takes 1 to 3 days before the package is checked into the carrier's tracking system.
Do your prices include VAT?
VAT is only for orders within the EU (European Union).
As we ship EU orders from German/UK, so we can deliver goods free of VAT.
My item arrived broken or damaged what can I do?
If your product is damaged please take photos and a video then send them to email@example.com We will arrange a new shipment within 48 hrs. We are not responsible for any damages to boxes, cases, or other packagings. This is the carrier's responsibility to handle them with care, we have no control over this.
Why did I not receive a confirmation email after placing the order?
There's a good chance that our email has ended up in your SPAM/JUNK folder so please do check there. If you still can not find it, please do let us know.
I don't have a tracking number, when will I get it?
When you receive your dispatched email, it will be there most of the time, if you can not find it, please email us at firstname.lastname@example.org for an update on your tracking.
For more shipping information, please contact us via email or filling out the ‘Contact Us’ form, we will usually get back to you within 2 hours.